Private landlords could enjoy a more positive relationship with their tenants if they appear receptive to the views of their accommodation users before they make certain decisions, it has been suggested.

According to Peter March, chief executive of the Tenant Services Authority, research has shown that involving tenants in a decision-making process could reduce the likelihood of complaints.

He continued: "It can improve the way they perceive their landlord and be a solid basis for developing more positive, durable relationships between tenants and landlords."

Mr March's comments were focussed on social housing tenants, but could also apply to general rental accommodation users and the way private landlords manage inventories and deposits.

Indeed, tenancy-deposit protection scheme recently revealed that cleaning costs account for 38 per cent of all deposit disputes at the end of a tenancy.

Simon Gordon, head of communications at the National Landlords Association, said last month that financial problems could be resolved more effectively by private landlords who have a good level of communication with their tenants.ADNFCR-2002-ID-19064445-ADNFCR

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