Television celebrity and property expert Phil Spencer was the host of the recent 2009 Estate Agent and Letting Agent Awards.

Agents from across the UK were recognised for their efforts during the ceremony at Marriot Hotel on Grosvenor Square, London earlier this month.

As well as organising tenancy agreements and undertaking tenant credit checks, letting agents have a number of other responsibilities.

Indeed, it was their customer service abilities that were analysed for this year's awards.

All of the companies recognised at the ceremony will benefit from a trophy and ongoing customer service performance tracking.

Some 400 guests attended the evening, which saw firms awarded for Best Small Chain, Best Large Chain and Most Trusted Agent, among others.

The top letting agents in Northern Ireland, Scotland, Wales and London were all picked out, while the best performers in the north, central, south-west, south-east and southern parts of England were named.

Written by Claire Doyle
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